USAA insurance seems to always hire Auto Injury Solutions to hire some provider to make unsubstantiated claims to cut patients off of care and having access to their own med pay benefits. I have tried many many times to get an appropriate response and even a "pier to pier" phone conversation (which they have to do) but they never do it. One thing I started doing (if the patient is documented with the diagnosis I have listed in this letter) in my INITIAL reports was adding this on the bottom. " This way, you are at least explaining it in detail . . .
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